Effective Date: 1-02-206

Welcome to Sterling DME Solutions (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website https://sterlingdmesolutions.com/ and our services. By accessing or using our website and services, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Company Information

Sterling DME Solutions
Website: https://sterlingdmesolutions.com/
Email: info@sterlingdmesolutions.com
Phone: (203) 404-3442

2. Services

Sterling DME Solutions provides Durable Medical Equipment (DME) billing, credentialing, compliance support, and related healthcare administrative services.

All services are subject to written agreements, service contracts, or proposals signed between the Company and the client. These Terms supplement any separate service agreement.

3. Use of Website

By using this website, you agree that:

• You will use the website only for lawful purposes.
• You will not attempt to gain unauthorized access to any portion of the website.
• You will not copy, reproduce, distribute, or exploit website content without written permission.
• You will not use the website in a way that may damage, disable, or impair our services.

We reserve the right to restrict or terminate access to users who violate these Terms.

4. Intellectual Property

All content on this website, including text, graphics, logos, branding, and design elements, is the property of Sterling DME Solutions unless otherwise stated.

You may not reproduce, distribute, modify, or republish any content without prior written consent.

5. Client Responsibilities

Clients who engage our services agree to:

• Provide accurate and complete information.
• Submit required documentation in a timely manner.
• Comply with all applicable healthcare laws and regulations.
• Review submitted claims and reports for accuracy.

Sterling DME Solutions is not responsible for claim denials resulting from inaccurate, incomplete, or delayed information provided by the client.

6. Compliance Disclaimer

While we strive to support compliance with healthcare regulations, including Medicare, Medicaid, and commercial payer requirements, we do not guarantee:

• Approval of claims
• Prevention of audits
• pecific revenue outcomes
• Elimination of denials

Healthcare regulations frequently change, and clients remain ultimately responsible for their business compliance.

7. Payment Terms

Payment terms are defined in individual service agreements. Unless otherwise stated:

• Invoices must be paid within the agreed timeframe.
• Late payments may result in service suspension.
• All fees are non-refundable unless otherwise specified in writing.

8. Limitation of Liability

To the fullest extent permitted by law, Sterling DME Solutions shall not be liable for:

• Indirect or consequential damages
• Loss of revenue or profits
• Business interruptions
• Data loss caused by third-party systems

Our total liability shall not exceed the amount paid for services during the preceding billing period.

9. Confidentiality

We maintain strict confidentiality of client information and comply with applicable healthcare privacy standards. Client data is handled securely and used only for service-related purposes.

Both parties agree not to disclose confidential information without written consent, except as required by law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those external sites.

11. Termination

We reserve the right to terminate services or website access if:

• Terms are violated
• Payments are not made
• Fraudulent or unlawful activity is detected

Termination conditions related to active service agreements will follow the signed contract terms.

12. Changes to Terms

Sterling DME Solutions may update these Terms at any time. Changes will be posted on this page with an updated effective date.

Continued use of the website constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Connecticut, United States, without regard to conflict of law principles.

14. Contact Information

If you have questions regarding these Terms and Conditions, please contact:

Sterling DME Solutions
Email: info@sterlingdmesolutions.com
Phone: (203) 404-3442