Effective Date: 1-02-206

Sterling DME Solutions (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the information we collect. This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with our durable medical equipment (DME) services and our website, sterlingdmesolutions.com.

By using our services or visiting our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Full name
• Date of birth
• Address
• Phone number
• Email address
• Insurance information
• Physician information

B. Health Information

As a provider of durable medical equipment services, we may receive and process Protected Health Information (PHI) in accordance with applicable healthcare laws, including the Health Insurance Portability and Accountability Act (HIPAA).

This may include:

• Medical diagnoses
• Prescriptions
• Treatment information
• Medical necessity documentation

C. Website Information

When you visit sterlingdmesolutions.com, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information for purposes including:

• Providing durable medical equipment and related services
• Coordinating with physicians and healthcare providers
• Processing insurance claims and billing
• Communicating with patients and healthcare providers
• Improving our website and services
• Complying with legal and regulatory requirements

3. HIPAA Compliance

Sterling DME Solutions complies with applicable HIPAA regulations. Protected Health Information is used and disclosed only as permitted by law, including for:

• Treatment
• Payment
• Healthcare operations

We implement administrative, technical, and physical safeguards to protect PHI against unauthorized access, disclosure, alteration, or destruction.

4. Sharing of Information

We may share information with:

• Physicians and healthcare providers
• Insurance companies and billing partners
• Third-party service providers assisting with operations
• Government or regulatory authorities when required by law

We do not sell personal or health information.

5. Data Security

We use reasonable security measures designed to protect your information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request restrictions on certain uses or disclosures
• Request a copy of your information
• File a complaint regarding privacy practices

To exercise your rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on sterlingdmesolutions.com with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Sterling DME Solutions
Website: sterlingdmesolutions.com
Email: info@sterlingdmesolutions.com
Phone: (475) 203-7171